FAQ

 

• How can I buy purchase an item?
  Simply go to www.amsuy.com, browse our products, and follow the on-screen instructions for payment and shipping information.

• Where do you ship to?
  As much as we want to deliver our amazing products to everyone who wants to buy one, we offer free standard shipping to addresses in the 48 contiguous United States and also to the rest of the world.Just like with any issue you may have, our expert Customer Service Team is always happy to help answer your questions and do everything we can to get your items directly to your door. For more detail about delivery time please take a look at our Shipping Guide.

• When will I receive my order?
  All items sold at AMSUY ships within 2-5 business days and are guaranteed to be delivered in 10-20 business days. For more details please take a look at our Shipping Guide.

• What should I do if I don’t receive my order?
  You can check the status of your order here Track Your Order
  
  If you don’t receive your order, or if the tracking shows that it was delivered but you didn’t actually receive anything, the first step would be to call your local post office to see if they can tell you anything about the delivery/package. If they can’t, email into support@amsuy.com with your full shipping address and we will get another shipment sent your way as soon as possible!
  
  As much as we'd love to hand deliver each order to every door, we, unfortunately, do not have control over the packages once they leave our warehouses. If it's been stuck for more than 7 days after the expected delivery date, or if you see your package being returned to sender, please let us know by emailing support@amsuy.com

• What if I want to return or replace an item?
  No problem, just drop us a line at support@amsuy.com and we will sort you out. Please check our Return & Refund policy.

• There has been a problem with my payment. What can i do?
  Drop us a line at support@amsuy.com and we will get back to you asap to figure out what’s going on.

Do you have another question?

Please contact us now: email us at support@amsuy.com.
Please feel free to let us know about any product that you can't find on our store and we'll get it for you, just contact us at support@amsuy.com. If we have it in stock with our worldwide suppliers, we will send it right out!



Enjoy shopping at amsuy.com
Amsuy Team